PLEASE NOTE that having a De Anza transcript with ‘Pass” or an A, B or C for a grade in a De Anza College class does not prove you earned a certification. It is possible to earn a passing De Anza College grade and not earn the certification. Many students take HLTH57A to learn first aid, but do not want a certification.
IF YOU DID NOT GET YOUR CARD(S) BY EMAIL when you expected to: As I tell people in each class I teach, I turn in course records promptly, often well before the Red Cross deadline. Sorry, I can’t give you a guesstimate as to exactly when you will get your digital cert/card.
You can expect to get an email with the digital cert
(that you can print in wallet card or 8 1/2 X 11 format),
within two weeks after the last day of class
(the payments and paperwork takes time to complete).
Beginning in spring quarter, 2022 the email with the digital cert was sent from
no-reply no-reply@redcross.org
If you look for the email with your cert by searching Red Cross
it might not turn up for you
(especially if your spam system decided that “no reply” is a spam email).
The email with the digital cert had been titled:
as of Spring 2025:
Your Red Cross Training Completion Certificate & CE Info
or previously: Completion Certificates for your Red Cross Training
If you forgot to download the cert you might be able to find it in your emails later.
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If you have misplaced your older, but not yet expired, American Red Cross certificate(s) and wish to receive a replacement, you must contact the American Red Cross Training Service Center 1-800-733-2767 or support@redcrosstraining.org You can follow the instructions below to get a copy of the card from the Red Cross OR more likely, a new email with the digital cert so you can print a proof of certification.
The Red Cross might charge you a shipping and handling fee, especially if you want to purchase a wallet card version of your Red Cross certificate instead of the digital cert.
You will need to give them
the proper Red Cross title of the class you took,
for example Cardiopulmonary Resuscitation and Automated External Defibrillation for Professional Rescuers and Health Care Providers NOT the De Anza class title HLTH 57E, HEALTH 57E or just that you took a CPR class.
First Aid might be filed under First Aid or under Lay Responder First Aid, but NOT under the De Anza class title First Aid for the Community, Home, Wilderness and Disasters or the title HLTH 57A or Health 57A.
name of your instructor (Mary Donahue),
your name, The name used on the course record, and therefore on the digital cert, is the one on the class roster and the email address used is the email address you were using at the college. (Did you get married after you enrolled in a Red Cross certification class? Did you give the college a nickname? Do you have a first and middle name and last name you usually use, but only gave the college a first and last name?)
and the start and end dates of the class.
Examples:
For Spring quarter 2025 first aid we started the class April 11, and finished the class May 2, 2025. The cert is valid for two years from the end date.
For Winter quarter 2025 first aid we we started the class Jan. 10, and finished the class Feb. 7. The cert is valid for two years from the end date.
For Fall quarter 2024 first aid we we started the class Sept. 27, and finished the class Oct. 18, 2024. The cert is valid for two years from the end date.
For Spring quarter 2024 first aid we we started the class April 12, and finished the class May 3, 2024. The cert is valid for two years from the end date.
For Winter quarter 2024 first aid we we started the class Jan. 12, and finished the class Feb. 9, 2024. The cert is valid for two years from the end date.
For Fall quarter 2023 first aid we we started the class Sept. 29, and finished the class Oct. 20, 2023. The cert is valid for two years from the end date.
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If you find that you need to contact the Red Cross directly, please note
sometimes they have trouble finding where the class is filed.
Have them try looking up the CPR or first aid class under De Anza Biology, or De Anza College Biology.
Lifeguard, Lifeguard Instructor and Water Safety Instructor (WSI) classes will be under De Anza Physical Education or De Anza Physical Education/Athletics, except for those I teach off campus, in which case contact me by email with details about the class you took.
Do not let them make the mistake of looking it up under De Anza Red Cross Club or De Anza Cupertino Aquatics.
Sometimes you get a new person when you call who does not know how to find course records and might ask you to have me resubmit the course record, which I can’t do because De Anza will be billed twice. If this happens please call back and you might have better luck and get someone more experienced who can better help you.